At Rena Staple, we want you to be fully satisfied with your purchase. Please read our Returns & Refund Policy carefully to understand your rights and options.

1. Return Eligibility
We accept returns for products that are damaged, defective, or incorrect. To be eligible for a return, please notify us within 7 days of receiving your order by contacting [email protected] with your order details and photos of the issue.

2. Return Process
Upon approval, we will provide instructions for returning the product. Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect items).

3. Refunds
Refunds will be issued after we receive and inspect the returned item. Refunds are processed via bank transfer or another agreed method, as we do not handle online payments through the website. Please allow up to 14 business days for processing.

4. Non-Returnable Items

• Products damaged due to misuse or mishandling

• Items not in original condition or missing parts

• Customized or personalized products (if applicable)

5. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

6. Contact Us
For return requests, questions, or assistance, please reach out to us at:
[email protected]